FAQs & Terms

How does delivery work?

We use The Courier Guy to conduct our deliveries. We deliver nation-wide to all major centers and door to door delivery.

All orders are processed only when payment/ proof of payment is received.

In Gauteng: Please allow 2-3 working days from order payment and processing to delivery date.

Other cities: Please allow 3-4 working days from order payment and processing to delivery date.

 

Please note sometimes the courier slips up but it is out of our control and we cannot take responsibility, however you will have our continued and full support to ensure order fulfilment.

What is your Refund policy?

We do not offer refunds on new products and specially ordered products, so be sure what you buy!

We do offer a cash back refund on refurbished items. However, our policy is Repair, Replace or Refund. Should the item be defective, we will first repair before replacing, if you are not completely happy we will then refund.

If the items were correctly supplied you will be responsible for the transport cost.

If you were not happy with the quality of the item or the item was defective we will carry the cost. You will have to pay for the initial shipping back to us. Refunds are only paid out when we have received the item, tested and confirmed the reported defects.

Specific refurbished or used components, such as HDD and Ram, will be swopped out for working unit, no cash refunds on such components.

What Warranties do you offer?

There is no warranty on software.

We offer a 6 month warranty on all our refurbished products. We will swap out or replace.

 A 12 & 24 month extended warranty is also available on refurbished computers.

New products have a 12 month warranty. This is a suppliers warranty and sometimes we have to send it back to our supplier. We will carry the cost on the warranty  transport.

Are Refurbished Computers worth it?

Many users can save a lot by opting for refurbished computers!

As Computers themselves do not have many moving parts, many used PC components will not ‘wear out’ as a mechanical system would. While some older PCs might slow down in comparison to new products as technology advances, higher-end systems often perform better than most new systems in a similar price class. 

We test all our products thoroughly to ensure their proper performance and reliability. many of our machines are also adjusted from original specifications to guarantee that they are up to modern standards. 

This means that refurbished systems are the perfect balance of performance and affordability!

 

Please Note:

Prices and product availability are subject to change without notice. All specials and promotions limited to stock on hand. Call for current prices.

All images used on products are for illustration purposes only, contact us for actual product image. E&O E.